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Alternate dispute resolution
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formal or informal process to settle disputes without trial
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negotiation
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parties make offers and counteroffers (least formal)
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mediation
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neutral person attempts to get parties to a voluntary settlement. mediator does not decide on a settlement
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arbitration
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parties vest authority in a 3rd party decision maker who will issue a decision which can be binding
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federal arbitration act
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a federal statue that requires parties to participate in arbitration when they have agreed by contract to do so