question
As JetBlue grew, which of the following occurred during the years following 2007?
answer
it suffered a competitive disadvantage
question
A company's goal-directed plans regarding how to compete for advantage is known as the firm's _______?
answer
business-level strategy
question
The perceived value that a company creates for consumers less the company's cost to create the value equals______________.
answer
the economic value created
question
A __________ strategy aims to create higher value for customers by offering products with unique features but a similar level of costs to those of competing products.
answer
differentiation
question
Economies of ________ are the savings that come from producing two or more different outputs at a lower cost than producing each output individually.
answer
scope
question
Which of the following are business strategies JetBlue pursued in order to gain a competitive advantage?
answer
differentiation and cost-leadership
question
A _________ outlines the steps a manager will take to achieve competitive advantage in a single product market.
answer
business-level strategy
question
Two important features that managers can adjust in an effort to improve the firm's strategic position are __________.
answer
product features and customer service
question
What are two variables that managers can primarily manipulate in order to answer the question, "How should we compete?"
answer
cost, value
question
Unique features and attributes that differentiate a product from a competitors' offerings allow the firm to _____________.
answer
charge premium pricing
question
What are considered the two generic business-level strategies?
answer
cost-leadership, differentiation
question
The Ritz-Carlton provides a personalized customer experience based on sophisticated analysis of data gathered about each guest. This focus on _________ allows the hotel to increase its perceived value.
answer
customer service
question
A manufacturer of electronic components can use its manufacturing machines to produce many different components such as semiconductors, sensors, and capacitors. In this case, the firm benefits from an economy of __________, reducing overall production costs by finding multiple uses for its components and facilities.
answer
scope
question
Bundling of products and services that are consumed in tandem to create value is an example of _______.
answer
complements
question
Positive adjustments and product features, customer service, and complements may enable managers to ___________
answer
improve the firm's strategic position
question
A cost leader can achieve a competitive advantage by ____________.
answer
reducing costs below those of competitors while maintaining a similar value
question
Which capability is required to create superior product features?
answer
R&D
question
What are some examples of input factors?
answer
capital, labor, information tech services, raw materials
question
What are some examples of ways that a large retailing firm can increase the perceived value of its offerings by focusing on customer service?
answer
offering a no-questions-asked return policy, maintaining a domestic call center that is open 24 hours a day
question
What best defines economies of scope?
answer
they are savings that come from producing two or more outputs at less cost than producing each output individually
question
Patti's Potato Chips is a national potato-chip manufacturer. Calpurnia's Crisps is a small-batch gourmet chip maker. Based on this information, which of the following is the greatest advantage Patti's has over Calpurnia's?
answer
economies of scale
question
A tablet manufacturer that includes a free stylus with every purchase is using __________ to enhance users' experiences and increase the perceived value of its tablets.
answer
complements
question
Why does the learning curve go down when productivity is considered?
answer
as workers repeatedly engage in an activity, they become more efficient, driving down costs
question
True or false: a company that achieves differentiation parity at a lower cost has implemented a successful cost-leadership strategy.
answer
true
question
Why is it true that a company that achieves differentiation parity at a lower cost has implemented a successful cost-leadership strategy?
answer
if a firm's products are perceived as equally valuable but can be produced at a lower cost, the economic contribution is larger and therefore its cost-leadership strategy is successful
question
The concept of an ___________ attempts to combine both learning effects and process improvements.
answer
experience curve
question
An auto manufacturer that has access to cheaper labor and raw materials than its rivals will have a competitive advantage regarding lower cost of _____________ factors.
answer
input
question
Which value driver would be the focus of a company that sells products that are similar to competing products and that provides a 60-day guarantee with no questions asked?
answer
customer service
question
What is one of the benefits of pursuing a differentiation strategy when it comes to the power of suppliers?
answer
it provides protection against an increase in input prices
question
A firm that increases its output of a given product and experiences a simultaneous decrease in per unit cost is taking advantage of ___________.
answer
economies of scale
question
A ___________ strategy attempts to increase the perceived value of a product while controlling costs.
answer
differentiation
question
In terms of productivity, what is true of learning curves?
answer
they go down because it takes less and less time to produce the same output as we learn how to be more efficient; they drive down costs
question
If two firms produce very similar products at the same rate of output, and firm A is able to achieve lower per-unit costs than firm B by taking advantage of a new manufacturing tech, firm A is benefiting from ______________.
answer
an experience-curve effect based on process innovation
question
What are some components of a cost-leadership strategy?
answer
lower costs in the industry, acceptable value
question
Which of the following competitive forces can result in the erosion of margins for both differentiation and cost-leadership business strategies?
answer
power of buyers, threat of entry, power of suppliers
question
A producer of consumer headphones that successfully differentiates its products with a patented noise-canceling technology and celebrity endorsements will enjoy which of the following benefits?
answer
the ability to charge a premium price, less intense competition from imitators