It is thus important that all the key players in health care: patients, care givers, friends and family, and medical assistants practice proper communication if at all their needs and desires are to be satisfied. The best way to study communication in health care is through case studies, where each component and their roles are analyzed. The scenarios also give information about the barriers in communication and implications, which enable one to come up with recommendations on what should be done to create effective communication. For this specific study, the scenario selected is that of Lena, where the major components in health communication will be identified, all the parties and their roles and perspectives in communication studied, the implications determined and a resolution for effective communication affecting all the players generated.
Lena is a student who has stayed in America for about 10 years. She has however been raised in the cultural ways of Southeast Asia, her native land. She finds herself in the emergency room of a hospital one day after fainting in class-too much disappointment and vilification of an accompanying friend. Susie, who we also understand to have brought her to the hospital. She believes she does not need the services of a hospital and is prepared to leave but is restrained by a medical assistant informed by Susie. The impatient medical assistant is interrupted by a doctor who then tries to explain to Lucy the condition and gather more information from her. Lucy’s lack of cooperation makes the doctor to grow impatient and leave the room.
From this scenario, it is possible to describe the major components of health care. we first have the patient Lucy who is in the hospital due to fainting suddenly while at school. there is the health care giver, in this case a doctor. a medical assistant who happens to be nearby the patient. and lastly Susie, a friend accompanying Lucy to the hospital.