To begin, review:
Note that you first read these resources in OM001.
Imagine that you are an executive with a healthcare consultancy that helps hospitals improve patient experiences by creating and implementing sustainable quality improvement programs. Consider your role as you answer the questions in this Assessment.
PART ONE: HISTORY OF THE QUALITY-MANAGEMENT MOVEMENT IN HEALTHCARE
An important part of your role at the consulting firm is to lead training sessions at hospitals nationwide. At the training sessions, you educate hospital administrators on the history of the quality-management movement in healthcare. Many of the individuals you train have little or no background in quality management, and you have found that leadership is more receptive to changes if they understand the history of the quality-management movement in healthcare.
Create a slide presentation to communicate the following information to your audience. (5 - 7 slides)
PART TWO: RESPONSE TO SYNDICATED NEWS SHOW INTERVIEW
As a result of your success as a healthcare-quality consultant, you have been invited to appear as a guest on a nationally syndicated news show. The show explores the topic of quality in healthcare. The interviewer asks you, “Why is a hospital different than a nuclear power plant or a commercial airline? Why can’t hospitals achieve the same quality levels as high-reliability organizations?” Create an audio or video response to the questions by explaining the challenges related to ensuring quality and safety standards in hospitals. In addition, explain how hospitals can achieve the same quality levels as high-reliability organizations. (2-minute audio or video)
PART THREE: SUMMARY OF THE DIFFERENCES AND SIMILARITIES BETWEEN THE JC AND DNV SURVEYS
In your role as a healthcare consultant, administrators and executives often ask you about the differences and similarities between the major accrediting agencies. Many want to know about the DNV surveys and how they compare to The Joint Commission (JC) surveys. Prepare a 1-page document that summarizes the differences and similarities between the JC and DNV surveys. Also, explain why accreditation may or may not equate to quality healthcare (1 page)
PART FOUR: TRANSPARENCY IN THE HEALTH CARE SYSTEM
The dean of the Master of Healthcare Administration (MHA) program at your alma mater has asked you to participate in a debate on transparency in the healthcare system. As part of your preparation for the debate, prepare a 1- to 2-page paper in which you:
PART FIVE: ORGANIZATION ASSESSMENT WORKSHEET
Review the National Patient Safety Goals (NPSG)at http://www.jointcommission.org/standards_information/npsgs.aspx. Then, read the scenarios presented on the Organization Assessment Worksheet provided*, and evaluate whether a violation had occurred. Based on your evaluation, complete the worksheet as follows: