This paper presents the intervention process, the phases, the assessment and representation and analysis of the data.
A crisis is a situation that occurs when individuals are faced with situations which they cannot resolve. As a result, such irresolvable situations cause build-up tension, emotional unrest, anxiety, bi-polar and depression. A patient in a crisis cannot functions properly for extended durations of time. James and Gilliland, (2005), define a crisis as a situation which is perceived by a patient to be so difficult and hazardous that the patient’s tolerance and coping mechanisms cannot be sustained by the available resources. As such, the patient cannot be helped by applying the regular coping strategies (Greene et al, 2000).
Crisis intervention therapy is effective in the treatment of patients going through depression, anxiety, di-polar syndrome and most especially suicidal ideation (AAS, 2002). A crisis can be composed of different stressful events that cannot be easily discriminated. If the crisis is not assessed and identified early, it can lead to fatal traumas. As such, the process of crisis intervention begins with provision of emotional first aid in order to target a certain situation of the crisis. The crisis responder should be able to make a correct and responsive assessment of the situation in order to aid in making the right decision. A person in crisis has no ability of thinking clearly and lives in a world with no possibilities or options. Therefore, the crisis responder should be collected and calm when making a decision as a wrong decision can be fatal to the patient. Persons affected by depression react differently depending on their cultural context (Dykeman, 2005). As such, a social worker of a crisis responder should have multicultural competency in order to deal with the situation effectively (A SCA, 2000).