6.10 Click on the Web page for project teams at www .projectsmart.co.uk/five-steps-to-a-winning-project-team .php. Which of these five steps seems to be easier for a project manager to perform and which seems to be more difficult? Why? How do the ideas in this chapter compare to the advice given in a related link on “five essentials to project team success” at www.projectsmart.co.uk/5-essentials-to-project-team-success.php? What does this suggest about the importance of setting the stage for project success through team development?
6.11 Go to the Web site of a professional sports team and explore the site. What clues do you get regarding the importance of “teams” and “teamwork” from this site? Give two or three specific examples.
6.12 Go to the Web site of a pharmaceutical company. Explore the site, particularly information on new research. What kinds of project teams are used within pharmaceutical companies? Can you identify at least five functional areas within these organizations that should work together in a project team to develop a new drug?
6.13 Go to www.ebxml.org/project_teams/project_teams.htm and explore the projects and project teams listed. Notice the size and diversity of some of these project teams. What challenges would you find in attempting to bring these individuals together into a project team? How does the fact that some of the teams are made up of personnel from different organizations affect our best attempts to mold a
6.14 Go to http://tele-immersion.citris-uc.org/ and explore the nature of the project working to develop tele-immersion technology. Click the link marked “Projects” and observe the different fields and uses for tele-immersion technology. What are projected advances and uses for this science into
PMP CERTIFICATION SAMPLE QUESTIONS
6.15 The project manager is experiencing serious, deep-rooted conflict between two key project team members. It is apparent that these differences are based on different interpretations of the project’s scope. Which conflict resolution approach would be the most useful for the project manager to employ?
6.16 Which of the following is not an example of a team development strategy?
a. Creating a WBS for the project
b. Performance reviews
c. Project team outing to a sporting event
d. Team lunches
6.17 Two programmers are involved in a conflict that is threatening to disrupt the development of the project. The project manager calls the two programmers into her office and reminds them that they are both “on the same side” in working to develop the software application for the company. Her conflict resolution style would best be seen as:
c. Controlling the conflict
d. Eliminating the conflict
6.18 Carrie is from the marketing department and she has become increasingly upset with the attitude of the production member of the project team, Andrew. He seems to either ignore her opinions or make disparaging comments every time she speaks, usually referring to marketing in an unpleasant way. Which stage of group development is the project team addressing, as evidenced by the interactions of Carrie and Andrew?
6.19 Among the useful means to develop a sense of teamwork in personnel from different functional departments are all of the following EXCEPT:
a. Collocation (physical proximity)
b. Common goals
c. Organizational rules governing their interaction
d. Flexible working hours
6.20 Which of the following is NOT a constructive team role?
6.21 Which stage of group development is most closely associated with “floundering” and initial engagement?
6.22 A project manager is experiencing problems when dealing with an engineering department head. The functional manager from engineering refuses to release resources to the project despite repeated requests from the project manager. Which of the following would be best at helping to resolve this conflict?
a. The client
b. A coalition of other functional managers
c. Senior management
d. A member of the engineering department
6.23 Smoothing, forcing, and withdrawing are all forms of?
c. Stakeholder relationship management
d. Conflict resolution
6.24 Joanie is in charge of a project with an extensive virtual team. She routinely deals with team members from different countries, cultures, and educational backgrounds. All of the following would be methods for improving the efficiency and effectiveness of her virtual project team meetings EXCEPT:
a. Augmenting virtual communication with face-to-face interactions when possible
b. Carefully avoid creating codes of conduct
c. Keeping all members in the communications loop
d. Enforcing a clear process for addressing conflict
6.15. d—Problem-solving would be the best alternative when the issues are not so much personal as they are perceptual (based on the interpretation of the project’s scope). Compromising would be a problem because it could lead to watering down the deliverables.
6.16. a—The other activities can all result in team development.
6.17. b—Because the project manager emphasizes commonalities and working together, this would be considered a method of conflict resolution through diffusion.
6.18. c—They are clearly exhibiting behaviors that are associated with storming.
6.19. d—Flexible working hours have no impact on the willingness of personnel to work cooperatively with members of other departments.
6.20. c—withdrawers do not take part in team activities and deliberately avoid decision-making.
6.21. a—forming is the stage where team members may feel that they are floundering until the structure and process norms emerge.
6.22. c—senior management is best equipped to adjudicate disagreements between functional managers and project managers.
6.23. d—these are all methods for resolving conflicts.
6.24. b—codes of conduct can be a critical tool in improving virtual team efficiency and effectiveness.
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