After studying this chapter, you should be able to:
1-1 Demonstrate the importance of interpersonal skills in the workplace.
1-2 Define organizational behavior (OB).
1-3 Show the value to OB of systematic study.
1-4 Identify the major behavioral science disciplines that contribute to OB.
1-5 Demonstrate why few absolutes apply to OB.
1-6 Identify managers’ challenges and opportunities in applying OB concepts.
1-7 compares the three levels of analysis in this text’s OB model.
Questions for review
1-1 What is the importance of interpersonal skills in the workplace?
1-2 What is the definition of organizational behavior (OB)?
1-3 How does systematic study contribute to our understanding of OB?
1-4 What are the major behavioral science disciplines that contribute to OB?
1-5 Why are there so few absolutes in OB?
1-6 What are the challenges and opportunities for managers in using OB concepts?
1-7 What are the three levels of analysis in our OB model?