Please see attached file.
Stakeholder Analysis exercise
Using the following scenario, fill in the stakeholder analysis worksheet. You may have to be creative in defining the wins, the resistance, and rating the stakeholders. Be sure to identify what their current level of resistance is and where you need it to be for the change to be successful.
The Scenario:
Change in an IT Project Scenario
You are a manager in the IT department and the CIO has assigned you to manage the transition to change out IT infrastructure and software. The organization is currently using MS Office, now moving everything to Google Suite. The organization hasn’t practiced good application portfolio management so there are multiple versions of MS Office being used and some of the departments have bought their own MS enterprise licenses. When Windows 7 was sunsetted a few years ago, the changes were not communicated well, and several departments lost key documents. There is no central repository for information, many documents are not backed up and some are on personal PC.
Current State
The operating system we have now is no longer supported. Licenses for software will no longer support, no upgrades, no tech support, have to invest in a new system. This will mean a major change in infrastructure and support for Office products.
The IT Organization Challenge
· This is a company that is based in Bellevue that started 5 years ago, created by 4 people doing similar work for a larger organization. They had a small office for a couple of years, then expanded and opened an office in Fremont last year. There are three people who moved to Portland and are trying to open an office there.
· When the company expanded, they didn’t add any layers of management, so team leaders are supervising a team of 30 people or more. The workspaces are open workspaces and the company uses the term “adaptative leadership” but this means that people must work things out for themselves. Some haven’t seen their supervisor in months.
· The CIO wanted to make sure this had enough time, so she chose October as the cutover month. There hasn’t been any project management planning to see how long this would actually take to implement.
· Most of the company uses Microsoft products. They use Outlook for email, SharePoint for document storage, and Skype for instant messaging and video meetings. Some workgroups have figured out how to use Microsoft Teams and have installed their own version using personal email accounts to set it up. There have been numerous complaints about SharePoint because each site looks different and there is no consistency from site to site.
· When the CIO brought you the idea, she said she wanted to try out a pilot this time. This was always brought up, but there was either no time or it got started but not finished.
Additional consideration for the IT implementation
· There has been a lot of debate about which department oversees training. Human Resources has sent out several memos that all training classes within the company need to be approved by HR. The Information Technology department went through a period of offering classes. Between complaints from HR and no one showing up, the IT department stopped any official technology training. Everyone knew that if you needed some training, you sent an email to Bob or Brenda at IT and they would stop by your desk and show you how it worked.
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