Competency
Develop strategies to engage healthcare staff in quality improvement initiatives.
Student Success Criteria
View the grading rubric for this deliverable by selecting the “This item is graded with a rubric” link, which is located in the Details & Information pane.
Scenario
Being a member of the quality team, you are working with a member of HR to create a quality improvement strategy and training for the hospital. This training will engage the healthcare staff in promoting diversity and inclusion in healthcare to improve patient satisfaction and employee satisfaction.
Instructions
Develop a PowerPoint presentation (using speaker notes for each slide or voiceover narration) that will be presented to the Director of Quality. Include the following information in the training:
- Devise one quality improvement goal and one objective addressing cultural competence in healthcare for the hospital
- Develop three initiatives to meet the objective within the next year.
- Select one initiative and create a staff training that can be implemented within the next 30 days. The training should include:
- An analysis of the growing need for diversity awareness and inclusion
- Discuss the value of cultural competence in healthcare quality improvement
- Evaluate the relationship of patient satisfaction and employee satisfaction related to diversity awareness and inclusion
- A training activity related to cultural competence and quality improvement
Teach a Course
Double Tap to Add Subtitle
PAGE 1
Table of Contents
QI Goal
QI Objective
3 Initiatives
“Initiative” for Staff Training (name initiative you choose here)
Training
Background to training
i. Analysis of the need for diversity & inclusion awareness
ii. Value of cultural competence in QI
iii. Relationship of patient satisfaction & employee satisfaction related to D & I
A training activity related to cultural competence and QI (Name that activity)
Activity Content (Show us what it is) – D & I sensitivity training that already exists from an expert in the field? Sure. (Suggestion) You can use that, many companies do, give us the LIVE link to it and tell us how long it will take the staff to complete, the completion date etc. Remember you need to stay within that 30-day timeframe.
Activity Content (Show us what it is) – Perhaps this is a video – You can use a Youtube video from an expert in the D & I field, certainly. (Suggestion)
Quiz Perhaps?
Survey
PAGE 2
QI GOAL
PAGE 3
3 INITIATIVES
PAGE 4
“NAME INITIATIVE” FOR STAFF TRAINING
PAGE 5
BACKGROUND TO TRAINING
Analysis of the need for diversity & inclusion awareness
PAGE 6
Analysis of the need for diversity & inclusion awareness
BACKGROUND TO TRAINING
Value of cultural competence in QI
Relationship of patient satisfaction & employee satisfaction related to D & I
PAGE 7
Value of cultural competence in QI
Relationship of patient satisfaction & employee satisfaction related to D & I
BACKGROUND TO TRAINING
Relationship of patient satisfaction & employee satisfaction related to D & I
PAGE 8
Relationship of patient satisfaction & employee satisfaction related to D & I
TRAINING
Course-Activity
Outline
PAGE 9
Lesson 1
Lesson 2
Lesson 3
Lesson 4
Lesson 5
Course
Outline
PAGE 10
We will cover these skills
First skill
Second skill
Third skill
First Skill
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Ut fermentum a magna ut eleifend. Integer convallis suscipit ante eu varius.
Morbi a purus dolor. Suspendisse sit amet ipsum finibus justo viverra blandit. Ut congue quis tortor eget sodales. Nulla a erat eget nunc hendrerit ultrices eu nec nulla.
Donec viverra leo aliquet, auctor quam id, convallis orci. Sed in molestie est. Cras ornare turpis at ligula posuere, sit amet accumsan neque lobortis. Maecenas mattis risus ligula, sed ullamcorper nunc efficitur sed. Praesent venenatis quam tortor, id viverra nunc rutrum a. Maecenas malesuada ultricies sapien sit amet pharetra.
PAGE 11
First Skill
Second Skill
Third Skill
Conclusion
Second Skill
First Skill
Second Skill
Third Skill
Conclusion
PAGE 12
Map.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Ut fermentum a magna ut eleifend. Integer convallis suscipit ante eu varius.
Road.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia.
Mountain.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Integer convallis suscipit ante eu varius.
Third Skill
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia.
Morbi a purus dolor. Suspendisse sit amet ipsum finibus justo viverra blandit. Ut congue quis tortor eget sodales. Nulla a erat eget nunc hendrerit ultrices eu nec nulla.
Donec viverra leo aliquet, auctor quam id, convallis orci. Sed in molestie est. Cras ornare turpis at ligula posuere, sit amet accumsan neque lobortis.
First Skill
Second Skill
Third Skill
Conclusion
PAGE 13
First Lesson Summary
Here is what we learned
First skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
Second skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
Third skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
PAGE 14
First Skill
Second Skill
Third Skill
Conclusion
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image15
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image1
Who Am I?
Member of the quality team
Who am I working with on this project?
A member of the HR
What am I creating with the member of HR?
A PPT Presentation
on
A quality improvement strategy and
training for the hospital that focuses on engaging staff in the promotion of D & I to result in improved patient satisfaction & employee satisfaction.
Where/Facility:
Hospital
Audience: Healthcare
Staff of the hospital
First Audience to Approve it before it goes to staff: Director of Quality
Training:
1.
QI Goal + QI Objective = addressing of cultural competence in the hospital
2.
3 initiatives that support or meet the objective.
3.
Choose one of the 3 initiatives and create your staff training.
a.
Needs to be implemented within 30 days
b.
Needs to include:
i.
Analysis of the need for diversity & inclusion awareness
ii.
Value of cultural competence in QI
iii.
Relationship of patient satisfaction & employee satisfaction related to D & I
iv.
A training activity related to cultural competence and QI
Choose 1 initiative (#3)
Training for the initiative that can happen within 30 days
Analysis of D & I
Value of Cultural competence in Qi
Relationship between patient and employee satisfaction related to cutlural comptentence and QI
Training Activity
Consists of
Consists of
Consists
Consists of
1 goal
1 objective
initiative #1
Initiative #2
Initiative #3
Teach a Course
Double Tap to Add Subtitle
PAGE 1
Table of Contents
QI Goal
QI Objective
3 Initiatives
“Initiative” for Staff Training (name initiative you choose here)
Training
Background to training
i. Analysis of the need for diversity & inclusion awareness
ii. Value of cultural competence in QI
iii. Relationship of patient satisfaction & employee satisfaction related to D & I
A training activity related to cultural competence and QI (Name that activity)
Activity Content (Show us what it is) – D & I sensitivity training that already exists from an expert in the field? Sure. (Suggestion) You can use that, many companies do, give us the LIVE link to it and tell us how long it will take the staff to complete, the completion date etc. Remember you need to stay within that 30-day timeframe.
Activity Content (Show us what it is) – Perhaps this is a video – You can use a Youtube video from an expert in the D & I field, certainly. (Suggestion)
Quiz Perhaps?
Survey
PAGE 2
QI GOAL
PAGE 3
3 INITIATIVES
PAGE 4
“NAME INITIATIVE” FOR STAFF TRAINING
PAGE 5
BACKGROUND TO TRAINING
Analysis of the need for diversity & inclusion awareness
PAGE 6
Analysis of the need for diversity & inclusion awareness
BACKGROUND TO TRAINING
Value of cultural competence in QI
Relationship of patient satisfaction & employee satisfaction related to D & I
PAGE 7
Value of cultural competence in QI
Relationship of patient satisfaction & employee satisfaction related to D & I
BACKGROUND TO TRAINING
Relationship of patient satisfaction & employee satisfaction related to D & I
PAGE 8
Relationship of patient satisfaction & employee satisfaction related to D & I
TRAINING
Course-Activity
Outline
PAGE 9
Lesson 1
Lesson 2
Lesson 3
Lesson 4
Lesson 5
Course
Outline
PAGE 10
We will cover these skills
First skill
Second skill
Third skill
First Skill
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Ut fermentum a magna ut eleifend. Integer convallis suscipit ante eu varius.
Morbi a purus dolor. Suspendisse sit amet ipsum finibus justo viverra blandit. Ut congue quis tortor eget sodales. Nulla a erat eget nunc hendrerit ultrices eu nec nulla.
Donec viverra leo aliquet, auctor quam id, convallis orci. Sed in molestie est. Cras ornare turpis at ligula posuere, sit amet accumsan neque lobortis. Maecenas mattis risus ligula, sed ullamcorper nunc efficitur sed. Praesent venenatis quam tortor, id viverra nunc rutrum a. Maecenas malesuada ultricies sapien sit amet pharetra.
PAGE 11
First Skill
Second Skill
Third Skill
Conclusion
Second Skill
First Skill
Second Skill
Third Skill
Conclusion
PAGE 12
Map.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Ut fermentum a magna ut eleifend. Integer convallis suscipit ante eu varius.
Road.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia.
Mountain.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia. Integer convallis suscipit ante eu varius.
Third Skill
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam aliquet eu mi quis lacinia.
Morbi a purus dolor. Suspendisse sit amet ipsum finibus justo viverra blandit. Ut congue quis tortor eget sodales. Nulla a erat eget nunc hendrerit ultrices eu nec nulla.
Donec viverra leo aliquet, auctor quam id, convallis orci. Sed in molestie est. Cras ornare turpis at ligula posuere, sit amet accumsan neque lobortis.
First Skill
Second Skill
Third Skill
Conclusion
PAGE 13
First Lesson Summary
Here is what we learned
First skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
Second skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
Third skill:
Lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum lorem ipsum
PAGE 14
First Skill
Second Skill
Third Skill
Conclusion
image2
image16.svg
.MsftOfcThm_Background1_Fill {
fill:#FFFFFF;
}
image17
image18.svg
.MsftOfcThm_Background1_Fill {
fill:#FFFFFF;
}
image13
image14.svg
.MsftOfcThm_Background1_Fill {
fill:#FFFFFF;
}
image15
image19
image1
Who Am I?
Member of the quality team
Who am I working with on this project?
A member of the HR
What am I creating with the member of HR?
A PPT Presentation
on
A quality improvement strategy and
training for the hospital that focuses on engaging staff in the promotion of D & I to result in improved patient satisfaction & employee satisfaction.
Where/Facility:
Hospital
Audience: Healthcare
Staff of the hospital
First Audience to Approve it before it goes to staff: Director of Quality
Training:
1.
QI Goal + QI Objective = addressing of cultural competence in the hospital
2.
3 initiatives that support or meet the objective.
3.
Choose one of the 3 initiatives and create your staff training.
a.
Needs to be implemented within 30 days
b.
Needs to include:
i.
Analysis of the need for diversity & inclusion awareness
ii.
Value of cultural competence in QI
iii.
Relationship of patient satisfaction & employee satisfaction related to D & I
iv.
A training activity related to cultural competence and QI
Choose 1 initiative (#3)
Training for the initiative that can happen within 30 days
Analysis of D & I
Value of Cultural competence in Qi
Relationship between patient and employee satisfaction related to cutlural comptentence and QI
Training Activity
Consists of
Consists of
Consists
Consists of
1 goal
1 objective
initiative #1
Initiative #2
Initiative #3
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