After studying this chapter, you should be able to:
3-1 Contrast the three components of an attitude.
3-2 Summarize the relationship between attitudes and behavior.
3-3 Compare the major job attitudes.
3-4 Define job satisfaction.
3-5 Summarize the main causes of job satisfaction.
3-6 Identify three outcomes of job satisfaction.
3-7 Identify four employee responses to job dissatisfaction.
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Questions for review
3-1 What are the three components of attitudes?
3-2 Does behavior always follow attitudes?
3-3 What are the major job attitudes?
3-4 How do we measure job satisfaction?
3-5 What causes job satisfaction?
3-6 What are the three outcomes of job satisfaction?
3-7 How do employees respond to job satisfaction?