After studying this chapter, you should be able to:
4-1 Differentiate between emotions and moods.
4-2 Identify the sources of emotions and moods.
4-3 Show the impact emotional labor has on employees.
4-4 Describe affective events theory.
4-5 Describe emotional intelligence.
4-6 Identify strategies for emotion regulation.
4-7 Apply concepts about emotions and moods to specific OB issues.
Questions For review
4-1 How are emotions different from moods?
4-2 What are the sources of emotions and moods?
4-3 What impact does emotional labor have on employees?
4-4 What is affective events theory?
4-5 What is emotional intelligence?
4-6 What are some strategies for emotion regulation?
4-7 How do you apply concepts about emotions and moods to specific OB issues?