Journal 4
Listening is a skill taught the least and used the most, particularly at work. For those who wish to become leaders, assertive, engaged, and proactive listening is absolutely critical. In reviewing career experts’ articles and blogs, listening is identified in both overt and subtle themes.
Read the following article from Harvard Business Review focused on the importance of listening a leadership tool.
https://hbr.org/2016/05/listening-is-an-overlooked…
Answer the following questions:
1 Relate the three levels of listening discussed in the article—internal listening, focused listening, and 360 listening—to concepts discussed in the chapter.
2 Explain what is meant by the following statement: “Listening is an overlooked tool that creates an environment of safety when done well.”
3 How do the suggestions to improve listening relate to concepts in the chapter?
Journal 5
1 Do you agree that “emotions are contagious”? Why or why not?
2 Have you experienced a time when others’ emotions “rubbed off” on you? Explain.
3 The article gives suggestions for using mood contagion to promote positive team dynamics and increase employees performance. What is your assessment of the suggestions? Might they be effective?
4 What strategies do you use to control your emotions, despite what others around you are feeling?
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