QSO 321 Homework and Discussion new

6-2 Discussion: Balancing Business and
Customer Expectations

Customers are at the center of every company, and therefore it is important for businesses to be
influenced by customer requests and pushes for different products, product features, or
services. But customers frequently do not consider people, planet, and profit when making
requests. In this discussion, you will consider how businesses can influence their customers to
consider ethical approaches to people, planet, and profit.

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

negative environmental impacts of production, and decreasing use of local storefronts
are recognized, how much, if any, of the responsibility of these unethical practices fall to
the customers, and how much, if any, falls to businesses?

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

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Overview

An important part of any organiza�on’s priori�es, as well as an important category of B Corp Cer�fica�on, is the considera�on of added value for customers. In this assignment, you will apply what you have learned about

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

You work in the opera�ons department at Na�onaliTeas, a large interna�onal corpora�on that manufactures and sells tea worldwide. Based on customer feedback and a push to work toward B Corp Cer�fica�on, the

board of directors is looking for new ini�a�ve ideas that would increase value to customers. Examples include offering product guarantees, seeking product quality cer�fica�ons, monitoring customer sa�sfac�on, and so

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

• Poten�al Resources: Iden�fy resources that would likely be needed to complete the ini�a�ve. In this case, resources might refer to the amount of funding, the materials available, the alloca�on of employees and

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

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https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

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Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

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3 of 4 2/5/2023, 8:17 AM

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4 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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4 of 4 2/5/2023, 8:17 AM

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

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https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

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https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

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https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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4 of 4 2/5/2023, 8:17 AM

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

Task: View this topic

Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

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https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

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Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

Task: View this topic

Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

Task: View this topic

Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

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https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

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Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

Task: View this topic

Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

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javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

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Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

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6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

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Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

javascript:void(0);

6-2 Discussion: Balancing Business and
Customer Expectations

In your initial discussion post, address the following questions:

● What are the positive and negative impacts of the “Amazon effect” for customers?
● As ethical concerns regarding business practices such as poor employee treatment,

● Write a post of 2 to 3 paragraphs.

Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

mySNHU Online Student Services Shapiro Library Academic SupportCourse Menu Tools Help

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

1 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://learn.snhu.edu/d2l/home/1229306

https://learn.snhu.edu/d2l/lp/ouHome/defaultHome.d2l

https://my.snhu.edu/

https://learn.snhu.edu/d2l/lp/navbars/1229306/customlinks/external/31676

http://libguides.snhu.edu/home

https://learn.snhu.edu/d2l/common/dialogs/quickLink/quickLink.d2l?ou=1229306&type=lti&rcode=snhu-2799265&srcou=6606

Overview

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use

evidence from the course

materials to support your response.

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course

materials

Does not a�empt criterion 2

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

2 of 4 2/5/2023, 8:17 AM

criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

Cita�ons and A�ribu�ons

Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

Total: 100%

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

3 of 4 2/5/2023, 8:17 AM

Reflect in ePortfolio Download Print Open with docReader

Task: View this topic

Activity Details

Module Six Assignment Guidelines and Rubric – QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

4 of 4 2/5/2023, 8:17 AM

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Previous?pId=22320794

https://learn.snhu.edu/d2l/le/content/1229306/navigateContent/520/Next?pId=22320794

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