To learn how to apply SPCM to a process, continue the flowchart from Week 1 and identify variances within a process. You can find variances from the data identified in Week 1.
Complete the
Week 2 Statistical Process Control Methods Worksheet
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OPS/574 v1
Statistical Process Control Methods
OPS/574 v1
Page 2 of 2
Statistical Process Control Methods
Process Evaluation
Evaluate your process using 1 of the following:
· Use the lean concept to find ways to eliminate waste and improve the process
· SPC or Six Sigma to reduce defects or variances in the process
<Write your evaluation here>
Evaluation of Control Chart and Process Metrics
Complete the following in Excel:
· Calculate the defined process metrics including variation and process capability.
· Develop and display a control chart for the process.
Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)
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Executive Summary
Write a 700-word executive summary that includes the following:
· A summary of the Process Evaluation (using either Lean or SPC or Six Sigma)
· A summary of the Evaluation of Control Chart and Process metrics based on SPC methods
· A summary of your evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools
· A description of the SPC project and recommendations for improvements
Copyright 2020 by University of Phoenix. All rights reserved.
Copyright 2020 by University of Phoenix. All rights reserved.
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Amazon Process Improvement Flowchart
Mike Solis
OPS/574
01/30/2023
Amazon Process Improvement Flowchart
Chart
Yes
No
Yes
No
Process Improvement
In the Amazon processes, chart, supporting efficacy improvement is achievable by defining the opportunity for improvement and measuring the performance of existing processes. Analyzing the process to find defects and root causes, improving processes by addressing root causes and controlling any improved processes, and assessing future process performance to correct deviations. Similarly, managing customer response, stock management and improved verification and approval of credit in customers will improve the processes’ performance and management.
Summary
The online ordering process at Amazon accommodates fundamental processes including order entry and management, inventory track management, Amazon inventory, and track management, shipment processing and post-order support, and outsourcing order processing. In the Flow chart process, the process begins with customer placement of an order of a product or item, whereby, there is the processing of an order and checking of the credit status of the client to approve credit. In the case where the credit status is not approved by the Amazon online entry and management team, the order is canceled, while if the credit status is approved the proceeds to the next level of echoing stock.
When the stock is not in, the team contacts the customer with the dispatch date. If the stock is in the processes moves to forward the order to the warehouse, and subsequent requests of the shipping order management by inventory track management, Amazon inventory and track management, shipment processing, and post-order support in Amazon online request and delivery. Consequently, the process sends mail to confirm shipping by raising the invoice and sending an invoice to the assembling team. The assembly team packages the item and the invoice is shipped, completing the process. Additionally, there is the post-order support Amazon assessing customer satisfaction and the need to provide an effective platform for quality service delivery.
In the process to improve the process, In the Amazon processes, supporting efficacy improvement is achievable through defining the opportunity for improvement, and measuring the performance of existing processes. Analyzing the process to find defects and root causes, improving processes by addressing root causes and controlling any improved processes, and assessing future process performance to correct deviations. Similarly, managing customer response, stock management and improved verification and approval of credit in customers will improve the process’s performance and management. The improved process will accommodate rapid customer response and entry management, quick response to shipping approval and credit management, and effective and robust post-order support. Therefore, the improved process will accommodate the future anticipated increment in online requests and delivery.
Reference
Amazon Business. (2022). What is Order Management Process – The Ultimate Guide. https://business.amazon.in/en/discover-more/blog/order-management-process
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